(Screenshot: )Ĭlick on the Update your security info tile. (Screenshot: )Ĭlick on My Microsoft account (above). Once in, click on your display name, initials, or icon in the upper right corner: Click on the upper-right icon in. If you can’t sign in, begin by recovering access to your account. Your ability to sign in is how Microsoft (and any service provider) confirms you’re authorized to make the change. When you think about it, this makes sense: if you didn’t need to sign in, anyone could make the change and steal the account from you. Important: you must be able to sign in to make any changes. What that means is that we’ll be changing the security information associated with your Microsoft account. What you have is a “Microsoft account” that happens to use a Hotmail, MSN, Live, or email address as its identifier.
Tips: If you have reached the maximum number of verification code requests, try again 24 hours later. Please wait for a while, or obtain the verification code again after the penalty time elapses. The verification message sent by the server may be delayed due to factors such as poor network signal reception or unavailability of the carrier's network. Go to Messaging > Blocked, touch the three-dot menu, and see if the message is in the blocked message list.Ĥ. The verification message may have been blocked by your phone.Ĭheck your SMS blocklist settings.
The message may have been blocked by the carrier or email service provider.
Verify that you have entered the correct phone number or email address.Ģ.
The phone number or email address may be incorrect.
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